Refund Policy

At North West TCG, our goal is to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please contact us at info@northwesttcg.com.au within 30 days of receiving your items to request a refund.

To be eligible for a refund, the item must be in its original condition, unused, and in the same packaging as when you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a refund will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

If you have any questions about our refund policy, feel free to contact our customer service team for assistance.

Thank you for shopping at North West TCG.